Auckland Quarantine and its associated contractors undertake to care for the health and wellbeing of the customers pet(s) to the best of their ability, but will not be held responsible for any issues, health or otherwise, illness or loss for any reason whatsoever.

All quotes and prices given are for ruling rates and any increases applying at the time of travel will be additional and payable by the customer.

Bedding is washed frequently so all pets belongings are clearly named to avoid loss. All pets must have current vaccination certificates with vaccines including Kennel Cough having been administered at least 7 days prior to check-in. Please ensure your pet is flea and worm free.

Prices for air transport are based on dimensions and weight. When these have been supplied by the customer they may be subject to adjustment as determined by IATA regulations, the airline, or Veterinary Inspector and will be payable by the customer.

Payment in full is due 7 days before departure from quarantine. In the event of cancellation or unavailability of services, any unexpended portion of payment will be refunded at the sole discretion of Auckland Quarantine. In case of changes to airline schedules we will, with the customers consent, arrange travel on the next available flight. We will not transport vicious or banned and restricted breeds.

Any pets not collected 7 days after due date of leaving Brookby Lodge or Auckland Quarantine will be deemed to be abandoned, and unpaid boarding will become immediately payable.

Any unpaid boarding will have collection charges added and be passed on for collection.

Any unpaid debt is subject to a 20% penalty charge plus all collection costs.